Business Privacy Policy

Effective Date: 18th July 2025
RentWorks Ltd

At RentWorks Ltd ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or visit our website.

RentWorks Ltd connects landlords, tenants, and tradespeople to facilitate property maintenance and repair services across the UK. We act as both a data controller and a data processor, depending on the service context.

We may collect the following types of personal data:

• Name and contact details (email, phone)
   
• Property addresses
   
• Billing and payment information
   
• Communications and job history
   

• Name and contact details
   
• Property address
   
• Maintenance requests
   
• Communications
   

• Name and business contact details
   
• Trade qualifications and certifications
   
• Proof of insurance
   
• Job records and availability
   

• IP address and browser type
   
• Pages visited and actions taken
   
• Cookies and analytics data
   

We use your data to:

• Facilitate and manage property repairs and maintenance
   
• Connect tradespeople with jobs
   
• Provide customer support
   
• Send updates and notifications
   
• Improve our services and website
   
• Fulfil legal and regulatory obligations
   

We process personal data on the following lawful bases:

• Contractual necessity: To provide our services
   
• Legitimate interests: To manage our business and communicate effectively
   
• Consent: For optional communications (e.g., marketing)
   
• Legal obligation: For compliance with tax, insurance, or safeguarding requirements
   

We may share your data with:

• Verified tradespeople, where relevant to a job
   
• Landlords or property managers (for tenant-submitted issues)
   
• Service providers (e.g., hosting, payment processing)
   
• Legal or regulatory authorities, if required
   

We do not sell your data to third parties.

We retain personal data only as long as necessary:

• For ongoing service delivery
   
• To meet legal or tax obligations (typically 6–7 years)
   
• Or until you request its deletion (subject to legal limits)
   

We implement appropriate technical and organisational measures to secure your data. This includes encrypted storage, secure access controls, and routine reviews.

You have the right to:

• Access the data we hold about you
   
• Correct inaccurate or incomplete data
   
• Request deletion of your data
   
• Object to or restrict processing
   
• Data portability (where applicable)
   
• Withdraw consent (if given)
   

To exercise these rights, please contact us at [your email].

We use cookies to improve your browsing experience. You can manage or disable cookies through your browser settings. See our [Cookie Policy] for more detail.

If you have any questions about this policy or your data, please contact:

Data Protection Officer
RentWorks Ltd
Email: hello@rentworks.org

If you’re not satisfied, you can also contact the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.